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Payment Policies

Payment & Checkout

  • Our online checkout system offers your choice of payment (PayPal, Check, Money Order, Etc.) and shipping methods (Ground, 2nd Day, Overnight, etc). Our system will automotically send you a confirmation e-mail when payment is received.
  • Order Changes: We will be happy to help you with adding or changing items on your order. Unfortunately, we are not able to add to or change your order after it has been paid for - so please e-mail us before you pay if you need to make changes.
  • Payment Methods: PayPal, Money Orders, Personal Checks, and Business Checks. We reserve the right to hold any form of payment until the funds are fully cleared to our account. In general, clearing times are as follows:
    • PayPal - immediate clearing
    • PayPal e-check - 3 days (typically when money has to be drawn from your bank account and you have no credit card number on file with PayPal)
    • Checks - up to 10 days depending on origin
  • Payment addresses: check and money order payments can be sent to the address below. Please be sure to go through our checkout system and select check as your payment method so that we will know to expect your payment in the mail - that way you will not receive a payment reminder from us. You will receive a confirmation e-mail from us on the day that we receive your check or money order.
Postal Address:
Fruit Ridge Tools LLC
P.O. Box 499
Celoron, NY 14720
Street Address (UPS, Fedex, etc):

Fruit Ridge Tools LLC
85 Jones & Gifford Ave Suite 450
Jamestown, NY 14701

NY & PA Sales Tax

  • New York and Pennsylvania residents must pay applicable sales tax. Please note that shipping is taxable in both states - this is not something that we control and is state law.
  • Reseller and exempt use forms should be faxed to 716-484-3985. Click on the links below to download the appropriate form:

    New York State Reseller Exemption Form
    Pennsylvania Tax Exempt Form

  • If we already have your form on file, please contact us and ask us to remove sales tax from your total. At present we are not able to set up accounts as non-taxable and have to remove the tax each time you buy from us.

 

 

Privacy Policy


Effective 06/01/2007

Privacy Notice Table Of Contents:

  • Our Commitment To Privacy
  • The Information We Collect
  • How We Use Information
  • Our Commitment To Data Security
  • How To Access Or Correct Your Information
  • How To Contact Us

    Our Commitment To Privacy

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    The Information We Collect:

    This notice applies to all information collected or submitted on the fruitridgetools.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

      Name
      Shipping Address
      Billing Address
      Email address
      Phone number
      Credit/Debit Card Information

    On some pages, you can submit information about other people. For example, if you order electrical supplies for a customer job and want it sent directly to the jobsite, you will need to submit the customer's name and address. In this circumstance, the types of personal information collected are:

      Name
      Address
      Phone Number

    The Way We Use Information:

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    We use phone numberes (if provided) for shipping purposes and to resolve potential problems. It may be used by the shipping company to reach you in the event of a delivery problem. We will also use it in the event that we are not able to reach you via e-mail regarding an order problem. Your phone number are not used for any other purpose and are not shared with outside parties.

    You can register with our website if you would like to receive our promotions as well as updates on our new products and services via e-mail. Information you submit on our website will not be used for this purpose unless you have checked the box requesting that you be added to our mailing list during checkout.

    We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Our Commitment To Data Security

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    How You Can Access Or Correct Your Information

    You can correct factual errors in your personally identifiable information by sending us an e-mail request that credibly shows error.

    To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

    How To Contact Us

    Should you have other questions or concerns about these privacy policies, please call us at 716-484-5285 or send us an email at sales@fruitridgetools.com.