Shipping & Returns
We accept returns for any reason within 30 days of delivery for a full refund of the purchase price as long as it is returned in its original condition. If for any reason you receive an item and there is a problem, let us know. We guarantee everything we sell and will refund or replace the item at our discretion. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 1-2 business days from when the return is delivered to our warehouse. Please be sure to include all pieces and parts that came with the item as well as the original packaging to ensure a full refund.
If you need to return an item, please Contact Us with your order number, details about the product you would like to return, and the reason for the return. We will respond quickly with an RMA number and instructions for how to return items from your order.
Most orders ship same day if received by 2:00 pm EST Monday-Friday and 12:00 pm EST Saturday. Some larger orders or items that require special handling may be shipped next business day.
We can ship to virtually any address in the world via Fed-Ex or USPS. If you choose any Fed-Ex Service as your shipping method, please be sure that the address is a physical address of a business or residence. Fed-Ex packages are not able to be sent to PO or APO boxes.
When you place an order, we will estimate shipping for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Flat Rate Shipping
Flat Rate shipping allows you to pay one flat fee for shipping regardless of the quantity of items you order. Shipping method will be determined by us based on the weight, size, and destination of the package. Orders shipped under the Flat Rate Shipping offer will be shipped via US Postal, FedEx Ground, or comparable service—without explicit or implied guaranteed transit time—within the United States.
FedEx Ground Service Map
This map illustrates service schedules in business days as of June, 2016 for FedEx Ground shipments.
US Postal Priority Mail Service Map
This map illustrates service schedules as of Sept, 2016 for Priority Mail shipments and is not a guaranteed service.
US Postal First Class Mail Service Map
This map illustrates service schedules for First Class Mail shipments and is not a guaranteed service.